Contact us for more information

Contact us

To help us direct your enquiry to the right team at IDSystems, please can you provide us with a little more information.

What is the nature of your enquiry?* I require a quotation for your productsI would like to book a showroom visitI have a service/after-sales enquirySomething else

If you would like us to provide a quotation for your project, please complete the Request a Quote on our website. Completing this information will help us to understand the products you require and enable us to provide you with all of the relevant information you need.

>> Request a Quote from IDSystems

Seasonal changes to your doors & windows

As the nights draw in and the weather starts to get cooler and wetter, our after-sales team get the occasional phone call from customers asking about changes to their doors and windows. To offer advice and provide more information we have put together a blog post that covers external condensation, internal condensation on frames and visible water in drainage channels. If you are experiencing any of these with your doors and windows we would suggest reading the information before contacting our after-sales team.

>> Read our seasonal blog

If you have experienced an issue with products that IDSystems has installed please complete our After Sales Request Form. This form allows you to enter information about the issue you are experiencing along with uploading and photographs or videos. Once you have completed the form one of our team will be in contact with you to discuss your requirements.

>> Complete After Sales Request Form

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First name* Surname* Your Email* Phone number* Address* Postcode* Which showroom/product showcase would you like to visit?* Showroom - NorwichProduct Showcase - The Building Centre, LondonProduct Showcase - Cambridge

The IDSystems Product Showcase at the Building Centre on Store Street in London is an unmanned display of our most popular products and you are welcome to visit during the centre's opening times, but should you wish to meet a member of our team there we will make contact with you to arrange a convenient date and time.

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Our address

IDSystems Unit B2 Rhombus Business Park
Diamond Road,
Norwich,
Norfolk NR6 6NN

Switchboard

01603 408804

Sales

01603 258640

Support

aftersales@idsystems.co.uk

Open
Monday - 9am to 5pm
Tuesday - 9am to 5pm
Wednesday - 9am to 5pm
Thursday - 9am to 5pm
Friday - 9am to 5pm
Saturday - 10am to 2pm (By appointment only)
Sunday - Closed

Our showrooms are open

To find out the opening hours for our showroom in Norwich and and product showcases in London, Cambridge and Bicester visit the showroom page.

For those seeking to carry out research about our products from the comfort of your sofa, our virtual showroom contains videos and information about our products. We can also conduct video call showroom tours using WhatsApp or FaceTime video calling which are perfect for discussing your project and specific details of the systems.

Contact us

Seasonal changes to your doors & windows

Our address

Our showrooms are open

Our showrooms and product showcases in Norwich and London are open, alternatively you can visit our virtual showroom