We have taken the decision to extend our opening hours to be able to better support projects after a significant increase in demand over the last couple of months as lockdown restrictions have started to relax.
New opening hours
Monday to Thursday: 8:00am to 6:00pm
Friday: 8:00am to 5:00pm
Saturday: 10:00am to 2:00pm (by prior appointment only)
Our project advisors, CAD and technical teams continued to work remotely throughout the lockdown period and were able to progress a large number of jobs so that our installations teams have been able to be back out fitting doors and windows for customers from the moment Government advice allowed.
Since the middle of April we have seen a surge in demand for information about our products and we have drafted staff in from other areas of the business to be able to support those enquiries.
To best serve our customers we have taken the unprecedented step of extending our opening hours to be able to cope with demand. Our office and showroom will now be open from 8am to 7pm Monday to Thursday, 8am to 5pm on Friday and our showroom will also be open from 10am to 2pm on Saturday’s for pre-booked appointments.
Speaking of the decision, IDSystems CEO Frank Buckley said “We have reacted to our customers and we know that there have been a large number of projects that have been on hold during the last three months. We know that people’s circumstances have changed and by providing the flexibility of extended opening hours we are doing our best to be able to support those projects.”
“I cannot thank our staff enough, they have worked so hard during lockdown and to be in a position where we have to do this is a huge testament to their efforts. It also really goes to show that at times of uncertainty customers turn to trusted and established suppliers more than ever and we are seeing projects come through for all types of builds right across the country, from the smallest of extensions to the grandest of grand designs style homes.”
The IDSystems virtual showroom has proven an invaluable resource for customers seeking an introduction to our products, whilst our project advisors are able to provide detailed technical discussions and personalised advice via video call across a wide range of platforms including Zoom, WhatsApp, FaceTime and Skype.
For more information and to talk to someone about the glazing requirements for your project call us on 01603 408804 or email email@example.com.